Customer Centricity and Agility for Services Organizations
Professional, Business, and Information Services firms face numerous challenges in their business operations. Productivity trends continue to remain flat, while higher wages, commoditization of offerings, competition, and increasing operating costs have contributed to decreasing margins. Lower productivity is also due to limited use of technology and automation where high levels of manual processes are the norm.
While challenges and opportunities continue to present themselves, the key to success is to dynamically manage inputs and deliver consistent cost-effective outputs to customers.
CISSL provides solutions and services to augment service delivery capabilities and increase flexibility in service organizations. We deliver this by leveraging our scalable global delivery model and our strong practices and service lines. Key solutions include:
Service Enterprise Operations & Back Office Management: Transform operations, consolidate common services and improve back-office efficiency, develop common service delivery tools and processes, and create shared capacities
IT Service Consolidation post Mergers and Acquisition: Ensure timely completion of IT integration
Service Workforce Management: Attract, recruit, develop, and retain a diverse body of talent that brings innovative ideas, perspectives, and views to the workplace
Service Project Delivery and Customer Management: Deploy solutions and services to automate project-based services workflows and customer reporting
Service Delivery Assurance, Risk Management & Compliance: Automate stringent compliance processes using a risk-based approach to protect the information, address threats quickly, and reduce costs and risks
Service Infrastructure Management: Manage mission-critical IT infrastructure and data centers
Making it Happen
Our solutions and services showcase our expertise. The successful engagements we have driven across the services industry have provided productivity, performance improvements, and lowered total cost of operations (TCO)for our clients. Our customer experience includes:
Customer Experience Credentials