Infrastructure Management Services

Overview:

IISL Infrastructure Management Services (comprising Advisory, Infrastructure Center of Excellence, and Enterprise Management services) leverage rich multi-domain expertise to build optimal infrastructure setups with 24x7x365 IT support.

Service offerings:
Our goal is to deliver tangible business benefits to our customers. To achieve this, we offer a range of unrivaled end-to-end IT infrastructure management services:

• Advisory Services
• Infrastructure Center of Excellence (CoE)
• Enterprise Management Services

Our Approach:

Leveraging rich multi-domain expertise, IISL has developed a detailed infrastructure monitoring and management methodology

The ITIL-compliant approach focuses on service excellence. It is based on the principles of global best practice frameworks such as ISO 20000 and ISO 27001. As part of TICO, our specialists:

• Set and achieve stringent SLAs for enhanced customer satisfaction
• Provide 365x24x7 support
• Establish robust quality systems
• Help organizations adopt new technologies and implement innovative solutions

Differentiators: 

IISL has consistently delivered service excellence to 300+ customers via systems, methodologies, and partnerships that have helped our customers win time and again. Here is what sets IISL IT infrastructure services apart:

Best-in-class people, tools, and processes:

Rich domain expertise across multiple industries, cutting-edge technological resources, the best breed of tools, and ISO 27001- and ISO 20000-compliant processes ensure a world-class IT experience.

A proprietary approach:

Our proprietary methodology, TICO (Transform, Integrate, Comply, & Operate), delivers tangible business benefits and performance-driven IT solutions.
Key alliances with global technology leaders: Our alliances with industry leaders and OEMs enable us to offer our clients best-in-class solutions cost-efficiently.
Infrastructure Centers of Excellence: On-demand infrastructure and computing services delivered through our Infrastructure CoEs help customers slash operational costs, reduce deployment risks, and optimize IT availability.

Flexible delivery and engagement models:

To cater to our diverse client base— from multinational corporations to single-center operations we offer a wide range of flexible engagement and delivery models.
World-class infrastructure: With four 24×7 Global Network and Security Operations Centers, Tier-III data centers, and state-of-the-art infrastructure, IISL offers customers nothing but the best.
When you choose IISL, you get access to these key differentiators that help us and in turn, you succeed. You get more than a solution; you get a competitive advantage.